These Terms and Conditions apply to all users of this website, including attendees of soundbaths, therapies, one-to-one sessions, retreats, and customers of our online shop.

By booking or purchasing through this website, you agree to the terms set out below.

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We reserve the right to amend these Terms and Conditions at any time. Changes take effect immediately once published on the website.

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We do not share customer details with third parties.

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Booking and Payments

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Soundbaths

• All soundbath bookings must be paid in full at the time of booking.

• Deposits are not accepted.

• Walk-ins are not permitted.

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Therapies and One-to-One Sessions

• All therapy and one-to-one bookings must be paid in full at the time of booking or in advance.

• Deposits are not accepted.

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Retreats

• Retreat bookings require full payment at the time of booking.

• All retreat payments are non-refundable once paid.

• In exceptional circumstances only, a deposit may be agreed at our discretion.

• Where a deposit is accepted, it is non-refundable and full payment will be required by a date agreed in writing.

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​Online Shop Orders

• All online shop orders must be paid in full at the time of purchase.

• A contract is formed once payment has been received and goods have been dispatched.

• Prices, descriptions, and availability are subject to change without notice.

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Cancellations, Refunds, and Rescheduling

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Soundbaths

• All soundbath bookings are final and cannot be cancelled, refunded, transferred, or exchanged.

• Late arrivals may not be admitted once the session has started to avoid disruption to other participants.

• No-shows and late arrivals are not entitled to any refund, credit, or alternative booking.

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Therapies and One-to-One Sessions

• Bookings are non-refundable once confirmed.

• Missed appointments and late cancellations cannot be refunded or rescheduled.

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Retreats

• Retreat bookings are non-refundable once paid.

• Cancellations for any reason, including illness, personal circumstances, or travel disruption, do not qualify for refunds or transfers.

• Participants are responsible for ensuring they can attend. We strongly recommend obtaining suitable travel or event cancellation insurance before booking if you wish to protect yourself against unforeseen circumstances.

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Online Shop Orders

• Refunds and returns are handled in accordance with UK consumer law.

• Digital products and downloadable content are non-refundable once accessed or downloaded.

• Customers are responsible for providing correct delivery details.

 

We cannot be held responsible for delays or losses caused by incorrect information.

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Agreement

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By completing a booking or purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions.